About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity…
Are you passionate about cutting-edge technology and innovative medical devices? Join our team as a Technical Engineer – Intuitive da Vinci for the Intuitive da Vinci Surgery in NSW. In this role, you'll provide technical support and ensure the optimal performance of our advanced robotic surgical systems, enhancing patient care and enabling surgical precision.
We’re looking for someone available 5 days a week, with potential for an afternoon shift based on operational needs.
The work location may be in Perth or Brisbane or looking for someone also willing to relocate to Perth or Brisbane if required.
Responsibilities:
- Perform corrective service, preventative maintenance, and in-house repair in a professional and customer-oriented manner.
- Promptly respond to all service and support calls designated by Technical Service coordinators.
- Participate in the service management system by actively communicating calendar scheduling with Technical Service coordinators, promptly entering Technical Service Report (TSR) data and effectively managing spare parts inventory.
- Participate in da Vinci system installations as required, working with a team of internal and external technicians, engineers and contractors or the onsite team/hospital facilities department to install and commission systems.
- Work closely with other departments to contribute to the sales and business development process and ensure that customer needs are met.
- Maintain a safe working environment and proactively identify and deal with issues.
- Escalate identified product faults to regional management and follow up with customer on fault resolution as appropriate.
- Effectively track and account for spare parts inventory via regular stock takes.
- Participate in spare parts returns processes in a timely manner.
- Maintain the company’s responsibilities relating to Electrical Licensing, including completing any required electrical qualification to carry out the requirements of the position (where applicable).
About you...
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with our key values.
Experience required:
Essential
- Understanding of Device Technologies policies and procedures including any vaccination and background checks in line with your role and responsibilities.
- University degree in Business, Supply Chain or Logistics
- At least 5 years’ relevant experience in Customer Service
- Good communication and interpersonal skills
- Meticulous, attention to details, ability to multi-task and adapt to changes
- Proficient in Microsoft Office Application, namely Word, Excel and Outlook
- Experience working with ERP system (preferably SAP)
- Ability to work well independently and as part of a team
Desirable
- Good understanding of local import and export regulation
- Prior experience in medical devices, biotechnology or related industry is preferred
Interested?
To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
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